Refund, Cancellation and Return Policy
Customer satisfaction is of the highest priority at www.woodflowers.com. If your order arrives damaged, you are dissatisfied with your order, or have another problem with the purchase, please contact our customer service team to replace or exchange your order within 10 days of the arrival date.
Orders must be canceled within 24 hours to receive a refund to the original method of payment. After 24 hours, canceled orders will be issued at our discretion as in-store credit only if the order hasn't yet gone to production. Once your order has gone to production, it can no longer be canceled. No refunds will be issued after 24 hours.
Exchanges, refunds and credits will not be given after 10 business days of receiving a product, not including time needed for our team to respond to your request.
Exchanges, credits, and discounts will be issued for the specific price of any product that shows up damaged from delivery. Refunds will only be issued in special circumstances at the sole discretion of our order support team. If you need to submit a request for refund, credit or exchange please contact our order support team at support@woodflowers.com and provide the following information:
Full Name
Email
Order Information
Issue
Request
Please allow up to 5 business days to respond to your email request.
Please note we are unable to apply current promotions to previous orders even within minutes of a sale beginning. If you purchase an item at full price and the item goes on sale we cannot offer a refund or a credit for the difference. Once an order is placed it is final. If you need to substitute products or add missing/forgotten items to the same order, please contact our support team at support@woodflowers.com. You can email to request changes within 24 hours, but we cannot guarantee that we will be able to accommodate your request, depending on how far the order has been processed in our warehouse. Our team will help you place a new order for your forgotten items and/or order changes if necessary.
If you forget to use a discount code, we unfortunately cannot refund the difference, but can apply the credit to a future order for the difference. Your request must be made within 24 hours of purchase. Our support team reserves the right to disallow discount codes to specific products. Deals are not subject to additional discounts. Multiple discount codes cannot be applied to the same order.
If you have any questions, please send an email to support@woodflowers.com